Overview of the Recall
Ford Motor Company has announced a significant recall affecting over 492,000 units of its Explorer SUV. This important move comes as a response to a potential safety hazard related to the door trim on model-year 2016-2017 Explorer vehicles. The B-pillar trim on the driver and front passenger doors has been reported to detach while driving, posing a risk to other road users.
Potential Risks and Symptoms
The main concern with the detaching trim involves safety. If the trim separates unexpectedly, it could obstruct the path of other vehicles, significantly increasing the likelihood of a crash. Before the trim detaches completely, owners might notice visible separation or hear unusual wind and rattling noises emanating from the front doors while driving. These signs indicate the need for immediate attention.
Next Steps for Affected Owners
Ford plans to notify affected vehicle owners via letter beginning June 9. A follow-up communication will be sent once a remedy is developed and available. In the interim, customers are encouraged to reach out to Ford’s dedicated recall hotline at 866-436-7332 for further assistance. Additionally, vehicle owners can contact the National Highway Traffic Safety Administration at 888-327-4236 or visit their website to check their vehicle identification number and stay informed about any updates related to this recall.
